Shipping and Returns

Shipping information

I ship my paintings worldwide via international courier. My paintings are securely packaged and insured against loss or damage during delivery. Delivery costs will be calculated based on your delivery location and the size/weight of the artwork you have purchased.

Smaller artworks are sent via Royal Mail or Parcelforce fully tracked and signed for service.

Larger works are sent via Pack & Send, a specialist fine art shipper. This service includes:

– collection of artwork from my studio

– bespoke packing of the artwork (often using a wooden crate for extra stability)

– Insurance against loss or damage

– full tracking and signature on arrival

Delivery Price Guide:

Small works on paper: 

UK: From £5

Europe: £8

Rest of world: £15

​​Smaller canvas paintings: between 20 – 40 cm: 

UK: between £10 – £30

Europe: £20 – £40

Rest of world: £40 – £80

Medium canvas paintings: between 50 – 90 cm 

UK: between £50 – £120

Europe: between £70 – £160

Rest of world: between £100 – £220

Larger canvas paintings – 100 cm and above: 

UK: between £155 – £250

Europe: between £180 – £305

Rest of world: between £250 – £435

​For a more accurate quote please email info@caitlinheffernan.co.uk

International shipping to buyers based outside the UK (including the EU) may incur additional customs fees or import tax on arrival.  These charges are out of my control and it is the responsibility of the buyer to pay any such fees. 

Delivery times

This will vary depending on your location.  UK deliveries – 5-10 working days.  EU deliveries – up to 2 weeks and rest of world up to 3 weeks. Any hold ups at Customs in the receiving country is unfortunately out of my control and any associated customs fees will be at the expense of the customer.  Please allow slightly longer delivery times if you have requested a frame for your painting.

Collection

You are very welcome to collect your artwork from my studio in Saltdean, Brighton.  For larger artworks (100 cm width +), please ensure you have adequate space in your vehicle.

Returns

Returns are accepted within 14 days of receipt of delivery if you change your mind about your purchase. A full refund will be granted on condition the artwork is returned in its original condition. Refunds will be for the original sales price of the artwork (minus original shipping cost).

Return delivery costs will be at the customer’s expense.  Please contact me at info@caitlinheffernan.co.uk if you wish to process a return.